The "DPI Get Info Error" is a known issue specifically associated with the tool used in Go to product viewer dialog for this item.
The system, attempting to identify and fix the download error, pushes the CPU/APU to 100% capacity.
The factory-applied thermal paste between the APU and the heatsink has dried up, losing its ability to transfer heat.
Here is a comprehensive guide to understanding this error and fixing your PS4. What is the "DPI Get Info" Error on PS4? dpi get info error ps4 hot
Elevate your console off flat surfaces using small bottle caps or feet to increase underneath airflow. Ensure it sits in an open environment, away from enclosed entertainment centers.
If you are seeing this message, try these software-level fixes first:
Almost immediately, the system temperatures spiked. The fan ramped up, a whining drone that filled the small shop. Elias watched the thermal sensors. The APU (the main processor) was sitting at a safe 75°C, but a secondary sensor—the one labeled 'NET/BT' (Network and Bluetooth module)—was climbing. The "DPI Get Info Error" is a known
If DNS doesn't work, the error is most definitely a inside your router. To fix this, you have three tiers of solutions (try them in this order):
Clean the old, crusty thermal paste off the APU and heatsink using 91% or higher Isopropyl alcohol and a lint-free cloth.
Let’s be clear: The PS4 itself does not natively run PS3 games. Therefore, this error is almost always tied to where the system is struggling to read encrypted game files or DPI (Dots Per Inch – scaling) metadata, combined with a thermal ("hot") warning. Below, we dissect exactly what this error means, why it happens, and the step-by-step fixes to get you back to gaming. Here is a comprehensive guide to understanding this
It was hitting 110°C within seconds of booting. It was shorting out.
Follow these troubleshooting steps in order. : Some steps will erase all data on the external drive.