Manageengine Servicedesk Plus — License Xml

Your new license XML permits fewer technicians than currently exist in your configuration.

Last updated: May 2026 – Compatible with ServiceDesk Plus versions 14.0 to 14.5.

Defines the validity period for subscription licenses or annual support contracts.

Post-upgrade licensing issues (such as ERRORCODE: 1012 or 1013) typically indicate database schema mismatches. In such cases, contact ManageEngine support with your upgrade logs for assistance.

When your license is due to expire in 30 days, a banner will alert you to renew. manageengine servicedesk plus license xml

Before applying any license update, back up the existing license files ( AdventNetLicense.xml , petinfo.dat , product.dat ) from the \lib directory. This allows you to revert if issues arise.

The number of concurrent or named IT support agents who can log into the system.

If the UI doesn't update, stop the ManageEngine ServiceDesk Plus service, wait for 10 seconds, and start it again. 5. Frequently Asked Questions

One of the most challenging licensing scenarios occurs when ServiceDesk Plus . If you cannot access the web interface to apply a new license, you must apply it via the command line backend. Your new license XML permits fewer technicians than

to ServiceDesk Plus using an administrator account.

Manual editing of the XML or line break changes from email clients. Solution: Never edit the XML by hand. Re-download a fresh copy. If using Linux, run dos2unix license.xml to fix line endings.

Click on the dropdown menu located in the top-right corner of the header. Select the License option from the list. Upload the XML File :

Locate and select your file from your local computer. Click Open to confirm the selection. Complete the Registration : Click the Upgrade button to apply the new license. Post-upgrade licensing issues (such as ERRORCODE: 1012 or

After applying the XML, SDP shows a valid license when accessed via http://localhost:8080 but shows "Trial Expired" on https://sdp.company.com .

Enabled modules like Project Management, Change Management, or Asset Explorer.

Method 2: Applying via the License Migration Tool (Fallback)

If your application is currently running, use the web interface to upload your new AdventNetlicense.xml file. to ServiceDesk Plus with an administrator account.