| Issue | Likely Fix | |-------|-------------| | | Run as Admin, disable antivirus, or run in Win7 compatibility mode. | | Error 1935 during install | .NET Framework 3.5 missing – enable in Windows Features. | | CPS opens but no radio detected | Wrong COM port – check Device Manager. Also try different USB port. | | License invalid error | License file must be in C:\ProgramData\Motorola\CPS\ – check permissions. | | Windows 11: crashes on read | Install CPS in Win7 compatibility mode + run as Admin. | | Read fails with timeout | Lower baud rate to 9600, replace USB cable, or reinstall FTDI drivers. |
If you are still looking to finalize your setup, let me know:
Read through the Motorola Solutions End User License Agreement (EULA), select I Accept , and click Next .
Choose the default installation path (usually C:\Program Files (x86)\Motorola\ ) to ensure future software patches and codeplug directories map correctly. Click Next . motorola cps 10 install
If you need to configure specific frequencies or zones after setup, let me know the of the Motorola radio you are programming. Share public link
It is highly recommended to close all active Windows applications (web browsers, email clients) before starting the installation to ensure the InstallShield Wizard does not freeze mid-process.
If your system lacks required packages like Microsoft .NET Framework or Visual C++ Redistributables, the installer will prompt you to install them. Click Install and wait for these components to finish. Step 3: Navigate the Setup Steps Welcome Screen: Click Next to proceed. | Issue | Likely Fix | |-------|-------------| |
Missing Microsoft Visual C++ Redistributable packages.
Read through the End User License Agreement (EULA). Select the radio button for I accept the terms in the license agreement and click Next .
To install and set up Motorola Customer Programming Software (CPS) Also try different USB port
Error: "Application Failed to Start (Side-by-Side Configuration)"
If using a serial-based programming cable, navigate to Edit > Preferences or Options within the top menu to select the correct COM port identified in the Device Manager.
If the installation fails at the end, it is usually because the file was not ran as an administrator. Re-run the installer using the right-click "Run as Administrator" method.