Bookmark the official NexDock 360 firmware page and check for updates every 3–4 months, especially if you use cutting-edge devices like the Steam Deck OLED or newer Android phones.

Firmware is the low-level software that tells your NexDock hardware how to communicate with connected devices. Unlike a standard monitor, the NexDock manages complex handshakes for keyboard inputs, trackpad gestures, and power delivery (PD).

There are several reasons why you might need to update the firmware on your Nexdock 360:

: If a firmware fix exists, support will provide a specialized flashing tool and the specific firmware file for your hardware version. Common Firmware-Related Issues

Better handling of newer smartphone models or updated versions of Samsung DeX.

If Bluetooth/Wireless functionality fails, try repairing the NexDock to your phone by using Fn+C to reset the connection. Maintaining Your NexDock 360

The NexDock ecosystem is unique. Because there is no internal processing unit to run an updater application natively, firmware updates for the NexDock 360 require specific troubleshooting protocols and direct communication with technical support. Step 1: Identify Your Current Firmware

As of mid-2026, official, user-installable firmware update files for the NexDock 360 Go to product viewer dialog for this item.

By following this guide, you'll be able to keep your NexDock 360 up-to-date and running smoothly, ensuring you get the most out of your device.

The NexDock 360 firmware update improves device stability, connectivity, and user experience across the keyboard-dock and connected mobile devices. It includes bug fixes, performance optimizations, and new features to make the dock more reliable and versatile.

The NexDock 360 doesn’t update over the air or via a phone app. You need a (or macOS with special steps) and a USB-A–to–USB-C cable — not the one you use for charging. The process:

Disconnect the USB-C cable from both devices. Hold down the NexDock 360 power button for 10 seconds to perform a hard reset, then turn it back on normally. Your firmware update is now complete. Troubleshooting Common Firmware Update Issues