The Maxon App requires an internet connection to activate licenses initially. Ensure your firewall is not blocking the application. How to Get Help if Login Fails
If your Red Giant ID and password aren't working, follow this structured approach:
: If you have older "Red Giant Link" software, it is recommended to transition to the Maxon App as the older service is no longer supported for newer OS versions. Creating a Secure Record (The "Paper" Part)
If your subscription has lapsed, Red Giant plugins will reject your login. Interestingly, the error message often says "Invalid ID/Password" instead of "Subscription Expired." Check your Maxon account portal for active licenses. red giant id and password work
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Historically, Red Giant utilized its own, independent login system. However, following the merger with Maxon, .
If you have old purchases that are not showing up in your new profile, you must manually bridge your old data over to the Maxon system. Step 1: Create a Maxon ID The Maxon App requires an internet connection to
In the Maxon App, check the or "Stay Signed In" box. This stores a secure token on your machine, reducing the need to re-enter credentials after every reboot.
To regain access to your perpetual licenses or older serial numbers, you must link your legacy details to the modern app environment. Step 1: Claim Your MyMaxon Account
This article was last updated for Maxon App 2.2 and Red Giant 2024 builds. Authentication methods change; always refer to Maxon’s official documentation for critical production environments. Creating a Secure Record (The "Paper" Part) If
Before diving into the fixes, it helps to understand why your login is failing. There are three primary reasons:
: Log out of the Maxon App, restart your computer, and log back in. This often clears "failed to activate" errors. Troubleshooting Licenses and Watermarks If you can log in but still see watermarks (red "X"):
The email address associated with your original Red Giant purchase. If you haven't set one up since the 2021 migration, use the "Forgot Password" option to create a new one for the Maxon system. You can now enable Multi-Factor Authentication (MFA) through your Maxon profile for added security. Managing Licenses
If none of these solutions work, your final option is to contact Maxon support directly with details about your issue and the steps you've already taken. They can look into your account or provide specific installation files.
using the email originally associated with your Red Giant account. Password Recovery : If you haven't logged in since the transition, use the Forgot Password Reset Password