Contact your company's Veritas Account Administrator to elevate your permissions to "License User," or renew your support contract if it has lapsed. 2. Cannot Find the Entitlement ID
Have your purchase order, certificate, or entitlement ID handy if you need to manually map a new license. Step-by-Step Guide to Download the JSON Key
: An account profile with "Administrator" or "Download" privileges.
NetBackup does not support the short file name format (8.3 format) for the registration key file name. How To Download Veritas-customer-registration-key.json
Q: What if my registration key.json file is not working? A: Verify that the file is in the correct format and that you have entered the correct license information. Contact Veritas support if the issue persists.
Click and save Veritas-customer-registration-key.json to a secure local directory. ⚙️ How to Use the JSON Key During Installation
A: The Veritas customer registration key.json file contains a unique registration key required to activate and use Veritas products and services. Step-by-Step Guide to Download the JSON Key :
For additional support, visit the Veritas official documentation or the Veritas Usage Insights FAQ page at:
Click on the Accounts tab to request access to a corporate account, or contact your internal Veritas Account Administrator to invite your email address. 2. Button to Download JSON is Grayed Out
: Navigate to the Veritas TaaS Portal or the Veritas NetInsights Portal. A: Verify that the file is in the
The file may have become corrupted during download or manually edited. Go back to VEMS, click Regenerate , and download a fresh copy.
Before attempting to download your registration key, ensure you have the following credentials and information ready:
You must download this file from the Veritas licensing portal. 1. Access the Portal Log in to the Veritas NetInsights Console.