If the error persists after these steps, it may indicate a corrupt installation. Some official support channels recommend a clean reinstallation on a fresh system to resolve persistent software component errors.
If you recently updated your OS (e.g., from Windows XP to 7), your hardware ID likely changed. In this case, you must request a new license through erWin or your dealer eShop, as the old license is tied to the previous ID.
For a professional diagnostic tool, this is inexcusable. How can it not detect a simple motherboard or Ethernet controller ID? Now I’m stuck without a working setup, and all the forum ‘fixes’ involve editing registry keys or spoofing hardware—which shouldn’t be necessary for paying customers. Avoid this headache unless you have a pre-conulated dealer laptop.” unable to determine the hardware id for this computer odis
If all else fails on your physical PC:
Here is a quick guide to help you resolve this and get back to your diagnostics. If the error persists after these steps, it
: Ensure your diagnostic interface drivers (like the VW ODIS 6154 driver) are correctly installed. Some users have found success by uninstalling the driver in VX Manager, installing ODIS, and then reinstalling the driver. Troubleshooting the Hardware ID
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later. In this case, you must request a new
4.4. Network adapter and MAC checks
Antivirus programs often flag hardware ID readers as malicious "keyloggers" or "trojans" because they grab deep system information. Open > Virus & threat protection . Click on Manage settings . Toggle Real-time protection to Off .
If you would like to pinpoint the issue further, let me know:
Software component conflicts can corrupt hardware routing. If you have multiple diagnostic programs or conflicting drivers installed, follow these steps: