Before visiting Apple.com, you must locate the unique identifier on your specific device. On iOS and iPadOS (iPhone, iPad, iPod Touch) Open the app. Tap General . Select About . Look for the Serial Number row. On macOS (MacBook, iMac, Mac Mini, Mac Studio)
| Problem | Likely Cause & Solution | |---------|--------------------------| | “Invalid Serial Number” | Check for typos, ensure you’re not including spaces or the letter “O” or “I”. Also confirm the device has been activated — new, unactivated devices may not yet appear in the database. | | “We’re sorry, this serial number is not recognized” | The device could be counterfeit, an older model that has been removed from the active database, or a gray‑market device never registered with Apple. | | No Captcha appears / page not loading | Try a different browser (Safari or Chrome recommended). Clear your cache and cookies and attempt again. | | Coverage date seems incorrect | The date is based on the original activation date recorded by Apple. If the device was a replacement (e.g., through AppleCare), the coverage may be tied to the original purchase date of the replaced device. | | Missing repair history even though repairs were done | Only repairs performed by Apple or an Apple Authorized Service Provider appear. Third‑party repairs are not recorded in Apple’s system. |
Indicates if you are eligible for hardware repairs. Active: You are covered. Expired: Coverage has ended. Not Verified: You may need to provide proof of purchase. Frequently Asked Questions What if the serial number check shows "Not Verified"?
Enter your serial number on the official Apple Check Coverage page to confirm your warranty status, support eligibility, and device authenticity. How to Find Your Serial Number Apple Serial Number Check Apple.com -
Open Settings > General > About . On the Physical Hardware
To run an , you first need the number. Here is where to find it depending on your device:
| Status | What It Means | |--------|----------------| | | Standard one‑year hardware warranty from the original purchase date. Covers manufacturing defects but not accidental damage. | | AppleCare+ | Extended coverage that typically lasts two to three years (renewable). Includes unlimited incidents of accidental damage protection (subject to service fees) and priority 24/7 technical support. | | Expired / No Coverage | The standard one‑year warranty has ended and no AppleCare+ plan is active. Repairs will be fee‑based. | | Repair and Service Coverage | Some devices may remain eligible for specific types of service (e.g., battery service programs) even after the warranty has expired, particularly if Apple has launched a quality program for that model. | Before visiting Apple
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Within seconds, you will see a page summarizing your device. You are looking for three critical lines of information:
⚠️ Always manually type https://checkcoverage.apple.com into your browser’s address bar or navigate through the official Apple Support website. Never click on links claiming to be serial number check pages from text messages, emails, or social media platforms. Before entering your serial number, verify that the browser’s address bar shows a green lock icon and that the domain clearly says apple.com . Select About
Feeling curious, Emily decided to check the serial number on Apple's website to verify its authenticity and learn more about her new phone. She fired up her computer and navigated to Apple.com.
This means Apple knows the serial number is legitimate, but the device has never been registered (or the reseller didn't report the sale).
The page loaded, and Emily was presented with a summary of her iPhone's information. She saw that her iPhone was indeed registered to her serial number, and that it was still under warranty. She also saw the model number, the operating system version, and other details about her device.