If you have not requested a replacement but receive one, please contact HSBC immediately.
Typically arrives within 3 to 5 business days.
Once verified, you will be prompted to create a unique, strong 6-digit PIN for your Digital Secure Key. This PIN will be used to authenticate yourself for sensitive actions.
Here's how it works:
Getting a replacement for your HSBC Secure Key doesn't have to be a headache. Whether yours is lost, broken, or the battery finally died, this guide covers everything you need to know about getting back into your account securely. How to Get an HSBC Replacement Secure Key
Switching to a digital key eliminates the wait time for physical mail delivery. You can activate it instantly on a new smartphone.
Q: Do I need to carry a separate device to use HSBC Verify? A: No, customers can use their mobile device to authenticate their identity through the HSBC Verify app. hsbc replacement secure key exclusive
A: You must "deactivate" or "remove" the device in your app settings under "Manage Devices" before wiping your old phone. Then, simply set up the app and Digital Secure Key on your new phone as you did the first time.
Cracked screens or broken buttons render the device useless.
If you have recently lost your device, received a faulty one, or simply received a notification that your old key is about to expire, you may have been told that a direct replacement is "no longer available." But there is a catch—and an exclusive upgrade path that many customer service representatives do not immediately explain. If you have not requested a replacement but
As part of our ongoing commitment to keeping your accounts safe, we are issuing an for eligible HSBC customers.
Q: How does HSBC Verify work? A: Customers receive a push notification on their mobile device when they log in to their account online and can approve or decline the login request through the app.
If you have the HSBC UK, HSBC HK, or HSBC US app installed on a smartphone, you already have the replacement. The is built directly into the app. This PIN will be used to authenticate yourself